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Refund Policy

Elevate Broadcast Return Policy:

For whatever reason, you are dissatisfied with your purchase, you can return it to Elevate Broadcast within 30 days of delivery date. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

You have the option of exchanging the item(s) a credit note or receiving a refund for the full amount of the item purchased . Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.

Please read all conditions below. Elevate Broadcast reserves the right to refuse the return.

Process to return

In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number from sales@elevatebroadcast.com.

Shipping costs will be bared by the customer.

The product must be un-used, un-damaged and with all accessories included in teh shipment.

Place the original package into a shipping carton.

The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.

Email sales@elevatebroadcast.com the tracking number
Send pre-authorized returns to:

Attn: Return Department Shop.Elevatebroadcast
28 Genting Lane,
#04-02, Platinum28,
Singapore, 349585,
Tel: +65 6871 4352

All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.

Elevate Broadcast is not responsible for personal data or items left in returned merchandise.Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.

Elevate Broadcast is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.